Customer Service Desk

Transforming customer experience in the insurance industry, the Customer Service Desk web application is designed to streamline and enhance the management of customer requests for insurance claims. This robust solution ensures efficient processing and forwarding of claims to the appropriate parties within the organization, thereby reducing response times and increasing customer satisfaction.

Key Features:
- User-Friendly Interface: Built with React.js, the application offers a seamless and intuitive user experience, allowing customers to easily submit and track their insurance claims.
- Efficient Backend Processing: Powered by Node.js, the backend ensures fast and reliable handling of requests, enabling real-time updates and smooth operations.
- Robust Data Management: Utilizing PL/SQL, the application guarantees secure and efficient management of claim data, ensuring accuracy and integrity.

Technologies Used:
- React.js: For a dynamic and responsive user interface.
- Node.js: For scalable and efficient server-side operations.
- PL/SQL: For robust database management and secure data handling.

By leveraging these cutting-edge technologies, the Customer Service Desk application not only simplifies the claims process but also enhances overall customer service, making it a valuable asset for any insurance organization.